Pro-Tech Service Award
The Pro-Tech Service Award recognizes those dealerships that are able to demonstrate an
exceptional commitment to customer support and satisfaction. It is a symbol of quality. An assurance of professional, reliable service and maximum performance for your Konica Minolta Office Products.
The Pro-Tech Service standard is difficult to achieve and the evaluation procedure is exhaustive. Every element of the service operation—management skills, inventory control, technical expertise, dispatch systems, customer satisfaction, and more—is scrutinized and measured.
This rigid standard is the very reason this award has become such a powerful symbol of competence and proficiency. To be chosen to become a member of this select group is indeed an honor.
- Service Response time is significantly better than the industry average.
- Preventative maintenance programs that are on time, every time.
- Inventory control systems that assure immediate access to replacement parts and components.
- Comprehensive training programs and performance reviews to maintain the highest levels of expertise.
- Highly skilled technical specialists and service personnel trained on your products.
Graphic Enterprises service technicians are factory-trained and certified according to strict guidelines by our in-house factory trainer. Service technicians are assigned to local territories and are able to keep response times to a minimum. For example downtown Canton has six technicians assigned to the area.
Customer Call Center
Our customer call center is staffed with trained service technicians who can immediately access your account, identify the service issue and can often solve the problem over the phone. If a technician is required, one will be dispatched at that time either by page, cell phone or laptop computer.
Advanced Technical Team
Our advanced technical team is trained and certified to address all issues related to your network and the latest digital technology.
We are committed to your satisfaction!
The Pro-Tech Award gives you, the customer, a distinctive advantage. You’re assured that we have the skills, the people and the systems to keep your equipment operating at the highest levels of productivity!