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Return Policy

WEBSTORE RETURN POLICY

  • Please be certain the product you need is the item you ordered and in the correct quantity
  • Customer assumes the responsibility in ordering any item even if the item # was provided by our technical support representatives or supply department as our internal departments are only going by your description and/or diagnosis.
  • Customer will assume responsibility in contacting carrier for all damaged shipments as all orders ship FOB (Freight on Board)

Return Authorization Policy
All sales are final. Requests for returns, however, may be honored if within a 21 day grace period from invoice date with exception of core return items, grace period is then 10 days from order date.

Core Returns
Product sold under an exchange program is required to have the used core returned within 10 days. You will be contacted via e-mail and/or by phone if and when product requires you to return core. A return RA label will be provided in packaging for the return of core. Used core must be returned within 10 days of invoice date. If core is not returned within 10 days of purchase date customers open account will be charged, customers without open account will be charged using credit card on file.

Defective Warranty Returns and Shipping Errors (Product being returned due to defect or our error)
Must have a pre-approved RA# before returning product  
The goods will be inspected to confirm eligibility for a warranty claim. If product does not qualify under our warranty policy, we will notify you with an explanation and return product at your expense or dispose of at your discretion.

We will, at our discretion:

  • Replace the defective product
  • Exchange the product if returned due to our error
  • Credit the product

Credit Returns
Must have a pre-approved RA# before returning product
Credit returns are solely at our discretion and will be approved on a case by case basis. 
All product returned by customer upon approval may be subject to a restocking fee of 25% or a minimum of $25.00

Items Not Returnable

  • Unsealed items ordered in error, unless otherwise approved
  • All Electronic components, unless otherwise approved
  • Downloadable software
  • Partially used product
  • Product with expiration dates

Return Requirements

  • Must have a pre-approved RA# prior to returning product
  • Products are new and unopened
  • Product and packaging are in sellable condition
  • Product must be returned within 7 calendar days from the date RA# is issued
  • Return shipping is the responsibility of the customer

Return Procedure

Our inventory control representative will issue a return authorization number. It is the customer’s responsibility to put this number on the outside and inside of returned product packaging to ensure customer/product identification. Product returned without valid RA# may be subject to refusal. RA numbers are valid for 7 calendar days from date issued.

RA/Core Return Address
GEI Office Solutions
Attn: Inventory Control
3874 Highland Park NW
North Canton, Ohio 44720

Process Credit Cards